PRIVACY POLICY

Dance Conservatory Australia

1. Your Privacy

Dance Conservatory Australia (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our programs, services, website, events, and communications.

By engaging with us, you agree to this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Address

  • Email address

  • Phone number

  • Date of birth

  • Emergency contact details

  • Payment and billing information

  • Training history and participation records

  • Attendance and performance information

  • Photos, videos, and media content

  • Health or injury information (where relevant to training)

Where required, we may collect sensitive information, including medical or injury-related details, with your consent and only where necessary for participation and safety.

3. How We Collect Personal Information

We collect personal information through:

  • Enrolment forms and applications

  • Website enquiries and online forms

  • Emails, phone calls, and in-person communication

  • Event registrations and ticket purchases

  • Social media interactions

  • Photography and videography during programs and events

We will only collect personal information by lawful and fair means.

4. Why We Collect Your Information

We collect and use your personal information to:

  • Deliver training programs, classes, and services

  • Manage enrolments, attendance, and progression

  • Communicate important information and updates

  • Process payments and manage accounts

  • Deliver events, workshops, and performances

  • Support student wellbeing and safety

  • Improve our programs and operations

  • Promote Dance Conservatory Australia

We do not sell your personal information.

5. Marketing & Communications

By providing your personal information, you consent to receiving communications from us, including updates, offers, and promotional material.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails, or

  • Contacting us directly

6. Photography, Video & Media

As part of participating in our programs or events, you (or your child) may be photographed or recorded.

These materials may be used for:

  • Marketing and promotional content

  • Social media

  • Website and advertising campaigns

If you do not wish to be included in media, you must notify us in writing.

7. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • Payment providers (e.g. Stripe, Square)

  • Booking and scheduling platforms

  • Customer relationship management (CRM) systems

  • Marketing and advertising platforms (e.g. Meta)

  • Guest teachers, choreographers, or collaborators (where relevant)

  • Professional advisors (e.g. legal, accounting)

  • Government authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and in accordance with privacy laws.

8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or equivalent standards.

9. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

These measures include:

  • Secure digital systems and platforms

  • Password-protected access

  • Restricted internal access to information

  • Secure storage of physical records

10. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services

  • Maintain business and operational records

  • Comply with legal and regulatory obligations

When no longer required, personal information is securely destroyed or de-identified.

11. Access and Correction

You may request access to or correction of your personal information at any time.

We aim to respond to all requests within 10 business days.

12. Anonymity

Where practical, you may choose to interact with us anonymously or using a pseudonym.

However, this may not be possible where identification is required to provide services or ensure safety.

13. Unsolicited Information

If we receive personal information that we did not request, we will determine whether it could have been lawfully collected.

If not, we will securely destroy or de-identify the information where reasonable.

14. Children’s Privacy

For individuals under the age of 18, personal information must be provided by a parent or guardian.

By providing this information, the parent or guardian consents to its collection and use on behalf of the student.

15. Complaints

If you have any concerns about how your personal information is handled, you may contact us.

We will investigate and respond within a reasonable timeframe.

16. Website & Cookies

Our website may collect non-personal information such as:

  • IP address

  • Browser type

  • Pages visited

This information is used to improve website performance, user experience, and marketing effectiveness.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

18. Contact Us

Dance Conservatory Australia
Email: hello@danceconservatory.com.au